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Answering Services

Cost-Efficient Superior Services

For less than the cost of a phone line and for a fraction of the cost of a receptionist, one of Parkway’s highly-trained operators will answer your phone 24 hours per day, 7 days per week, after hours, and when your phones are busy. Browse a list of our services, each of which is reliable and totally customizable.

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Virtual Receptionist
Do you need help around the office? Tired of being interrupted by phone calls and inquiries that you don’t have time to deal with? The virtual receptionist is the solution for you. This is the cost-effective alternative to hiring office staff. Our customer service representatives will answer your calls just as a receptionist would. The calls can be responded to as you direct, or they can be transferred to your office or cell phone. Messages can be taken or sent to voicemail, e-mail or fax.

Medical Answering Service
Specially trained customer service representatives will handle your call, take pertinent information, and dispatch calls based on your needs and preset instructions. Calls can be screened using an auto attendant and voice mail, or our highly trained customer service representatives will obtain information for emergencies, consults and even routine office-visit information. You choose the level of support you want.

Wake-Up Calls
We can’t make the coffee, but we can do the wake-up call. Information can be programmed into our system to prompt us to give you a wake-up call. It can be programmed on a daily basis or you can set a schedule so the call is made automatically, every day at a given time. You tell us the time and we’ll make the call. This is a very flexible system and can be done on an as-needed basis or on a permanent schedule.

Auto Attendant and Voice Mail
Calls can be screened before transferring to customer service representatives. Information regarding office hours, directions, times and dates of seminars or meetings, and the option of leaving a message are available to your client through this service, while still keeping the option of speaking to a live customer service representative to take early morning cancellations, emergency messages or other urgent information.

Customer Service

Voice Mail

Voice Mail
This service provides your client access to leave a confidential message in your own private voice mailbox. Messages may be left there by your client or given to our customer service representatives to enter into your voice mail. Our voice mail system is available to you 24 hours a day, 7 days a week for your convenience. Optionally, a notification can be sent to your phone every time a message is left in your voice mailbox.

Order Taking
Our highly trained services staff enables your customers to place orders by calling your toll-free number provided to you through your service package. We can process payment and promptly forward the orders to your company. Anything from a single line of products to large catalog orders—nothing is too big or too small. Using this system, your customers can place orders 24 hours a day, 7 days a week, 365 days a year, thus giving your company the edge to succeed in today’s fast-paced market.

Customer Service
We pride our customer service team on their polite and courteous interaction with your callers and staff. Our ongoing reviewing and training regimen ensures you get the best possible service. From Boston to San Francisco, we are available to you 24 / 7 / 365.

Schedule Your Appointments Online
Check and set your appointments anytime and from anywhere you have Internet access. No more faxing updates or calling, e-mailing or checking in to find out what has been scheduled. Make changes on the fly, or let your staff or our agents do it for you. By residing on the Web, your calendar is accessible simultaneously by you, your team and / or by our agents.